Retail Growth Manager

We are seeking a highly motivated and experienced Retail Growth Manager to drive business growth, operational excellence, and team development across multiple retail outlets within a designated region.

About the Role:

The successful candidate will play a crucial role in maximizing profitability, driving revenue growth, and enhancing customer engagement through personalized solutions and strategic operational management. Key responsibilities include:

1. P&L Management: Maximize store profitability by working closely with the business team to achieve revenue and cost targets, while strategically managing operational costs.
2. Change Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies related to holistic health approaches.
3. Employee Development: Recruit, develop, motivate, and retain high-performing store teams, fostering a positive work environment that encourages growth and reduces attrition.
4. Customer Experience: Deliver an unparalleled customer experience across all stores, focusing on educating customers about personalized plans and driving strong customer engagement and retention.
5. Performance Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports and providing actionable insights and recommendations to the business team.
6. SOP Adherence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency reflecting Traya's scientific approach.
7. Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the evolution of our retail model for personalized health solutions.
8. Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies and contribute to broader business development.

Qualifications:

To be successful as a Retail Growth Manager, you should possess:

1. A Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
2. 7-8 years of experience with a Bachelor's Degree or 2-3 years of experience with a Master's Degree from a Tier 1/Tier 2 MBA college.
3. A proven track record in managing store-level P&L and driving financial results.
4. Demonstrated experience in leading and successfully implementing change management initiatives.
5. Strong analytical skills with the ability to interpret data and generate actionable insights.
6. Exceptional leadership, team-building, and interpersonal communication skills.
7. The ability to inspire, motivate, and develop a high-performing team.
8. Strong organizational skills and attention to detail.
9. Proficiency in retail management software and reporting tools.

Core Competencies:

The ideal candidate should have:

1. Proven experience in retail management with significant time in multi-store operations.
2. An MBA/PGDM in Marketing or Operations highly preferred.
3. Proven ability to lead, mentor, and scale large teams.
4. Capacity for annual business planning, sales forecasting, and market opportunity visualization.
5. Strong P&L management, cost control, and budget oversight.
6. Deep understanding of retail operations, compliance, and store hygiene.
7. A consistent track record of achieving and exceeding challenging sales targets.
8. Excellent interpersonal, presentation, and negotiation skills.