
Store Operations Director
7 days ago
Drive business growth by overseeing the day-to-day operations of multiple retail outlets, leading store managers and sales teams to achieve sales and service targets.
Key Responsibilities:
- Operations Management: Oversee the management of multiple retail outlets across designated regions.
- Leadership and Team Development: Lead, train, and motivate store managers and sales teams.
- Quality Assurance: Ensure adherence to brand standards and SOPs.
- Performance Analysis: Analyze store performance metrics and drive actionable insights.
- Customer Satisfaction: Handle escalations and ensure customer satisfaction.
- Collaboration: Collaborate with cross-functional teams for promotions and campaigns.
- Audit and Compliance: Conduct regular audits and area visits.
Requirements:
- Education: Graduate/Postgraduate in Business or a related field.
- Experience: 5–8 years of experience in apparel/fashion retail, managing multiple stores.
- Travel Requirements: Comfortable with travel for store visits and audits.
- Skills: Proficiency in retail analytics and Microsoft Office.
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