
Retail Operations Director
2 days ago
We are seeking a seasoned retail operations professional to drive growth and excellence in our stores. The successful candidate will oversee the operations of multiple outlets, leading store managers and sales teams to achieve sales and service targets.
Key Responsibilities:
- Operational Leadership: Oversee the day-to-day operations of multiple retail outlets, ensuring seamless execution of brand standards, SOPs, and visual merchandising guidelines.
- Team Management: Lead, train, and motivate store managers and sales teams to achieve sales and service targets, fostering a culture of excellence and customer satisfaction.
- Performance Analysis: Analyze store performance metrics, identifying areas for improvement and driving actionable insights to enhance KPIs.
- Crisis Management: Handle escalations, resolve operational issues promptly, and ensure customer satisfaction.
- Collaboration: Work closely with the marketing and merchandising teams to develop local promotions and seasonal campaigns that drive sales and revenue growth.
Qualifications:
- A degree in Business, Retail Management, or a related field.
- 5–8 years of experience in apparel/fashion retail, managing multiple stores.
- Able to travel for store visits and audits.
- Proficiency in retail analytics and Microsoft Office.
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