Technical Content Specialist

4 weeks ago

Bengaluru, Karnataka, India Banyan Cloud Full time
Job Summary

We are seeking a highly skilled Technical Content Writer to join our team at Banyan Cloud. As a key member of our content creation team, you will be responsible for developing comprehensive documentation that meets organizational standards.

About the Role

This is an exciting opportunity for a talented writer to work closely with our engineering team to create user-friendly content that meets the needs of our target audience. You will research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.

Key Responsibilities

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience
  • Research, outline, write, and edit new and existing content
  • Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards

Requirements

  • Bachelor's degree in a relevant technical field
  • 2-4 years' industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
  • Certification through the Society for Technical Communicators
  • Experience using XML tools to create documentation

EEO Statement

Banyan Cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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