Fraud Protection Specialist

3 days ago

Gurgaon, Haryana, India beBeeAccountProtection Full time ₹ 6,87,202 - ₹ 13,95,700
Job Description

As a key member of our team, you will be responsible for protecting customer accounts from fraudulent activities. This role requires strong analytical and decision-making skills to accurately analyze fraud application claims and make sound decisions.

Key responsibilities include:

  • Performing manual reviews on accounts claimed as fraud by card members/third parties/POAs and victims;
  • Ensuring accurate analysis of fraud application claims and making sound decisions to approve or decline the same through systematic analysis;
  • Meeting and exceeding metrics on quality, compliance regulations, and productivity/efficiency as per goals sheet;
  • Highlighting issues through feedback and recommending changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times;
  • Balancing customer interests with the interests of American Express;
  • Quality-focused with strong attention to detail;
  • Excellent listening and verbal communication skills, exhibiting a strong presence and the ability to communicate effectively across all audiences;
  • Strong command on the English language (specifically concepts of functional grammar and its usage) both in terms of understanding and assessing ability to comprehend the correct meaning from the language;
  • Previous calling experience would be an added advantage for call monitoring and listening;
  • This role may be subject to additional background verification checks;
  • Self-driven and demonstrate the ability to deliver tasks without direct supervision;
  • Strong sense of accountability and responsibility;
Required Skills and Qualifications
  • Graduates only;
  • Excellent written & oral communication skills;
  • Incumbent should not be at any level of counseling;
Benefits

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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