
Chief Fraud Prevention Specialist
2 days ago
About the Role:
We are seeking a skilled and experienced Fraud Analyst to join our team. The successful candidate will be responsible for ensuring timely and accurate fraud alert decisioning to prevent and detect frauds, while adhering to regulatory compliance and delivering an excellent customer experience.
The role involves analyzing applications/transactions for patterns to unearth frauds and making decisions/judgements to approve/decline the applications or block/unblock cards. Effective communication with applicants/customers is also crucial to understand the patterns and make judgments.
The ideal candidate should have a strong analytical ability and problem-solving skills, with experience in documenting case facts and knowledge of Fraud Management systems and KPIs. A graduate in any discipline from a reputed and recognized institute/University is required.
Key Responsibilities:
- Analyze applications/transactions for patterns to unearth frauds and make decisions/judgements to approve/decline the applications or block/unblock cards.
- Communicate with the applicant/customer to understand the patterns and make judgments.
- Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection and prevention of frauds through appropriate rule coding.
- Ensure adherence to regulatory compliance on KYC and transaction monitoring.
- Fraud awareness to customers to safeguard them against potential fraud threats.
- Action suspected fraud alerts while delivering the best levels of customer experience.
Process Excellence:
- Ensure application and transaction fraud alert decisioning for low/medium risk cases.
- Ensure adherence to process SOPs & customer contact policies.
Measures of Success:
- Productivity (No. of cases decisioned in a day) as per MOU.
- Fraud Decisioning Accuracy.
- Fraud Catch Rate.
- False Positive Rate.
- Fraud trends highlighted and process improvement opportunities suggested.
- Process Adherence as per MOU.
Required Skills:
- Brief knowledge of Fraud Management systems and KPIs.
- Experience of documenting case facts.
Essential Competencies:
- Analytical Ability and Problem Solving.
- Decisiveness.
- Listening skills.
- Process Orientation.
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