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Expert Customer Solutions Professional

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Jodhpur, Rajasthan, India beBeeSolution Full time ₹ 1,50,00,000 - ₹ 2,51,88,000
Product Solutions Manager

We are seeking a highly skilled and customer-focused professional to bridge the gap between our customers' needs and our product development teams. This role is central to ensuring our solutions deliver maximum value to clients — particularly in government sectors — while aligning with our product vision and strategic priorities.

You will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

This involves collaborating closely with sales teams as well as with corporate, R&D, and support functions.

Main Responsibilities:

  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization.
  • Plan and lead customer training activities.

Solution Design & Proposal Support:

  • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to government client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions.
  • Contribute to project delivery planning, working with cross-functional teams.

Issue Management & Continuous Improvement:

  • Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with Product Management and R&D.
  • Support the development team with issue root cause analysis.

Key Qualifications:

  • Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies.
  • Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is an advantage.
  • Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
  • Ability to translate technical concepts into business value and vice versa.
  • Experience working with Agile teams, participating in sprint planning, and backlog grooming is an advantage.
  • Bachelor's degree in computer science, Engineering, or a related field.
  • Excellent English skills.

Key Attributes:

  • Customer-centric mindset with a passion for delivering value.
  • Strategic thinker who can also execute tactically.
  • Adaptable and comfortable in dynamic, fast-changing environments.
  • Skilled at building trust and credibility with diverse stakeholders.
  • Strong analytical and problem-solving abilities.

Travel Requirements:

Willingness to travel to client locations as needed – up to 30% of time.