
Full-Time Customer Service Advocate
7 days ago
Job Summary
This is a full-time on-site role for a Customer Service Representative.
The ideal candidate will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience.
Key Responsibilities:
- Interact with customers to address their inquiries and concerns.
- Provide timely and efficient solutions to customer issues.
- Develop strong relationships with customers to increase loyalty and retention.
- Collaborate with internal teams to resolve customer complaints and issues.
Requirements
To succeed in this role, you will need:
- Bachelor's degree in a related field or equivalent experience.
- Strong verbal and written communication skills.
- Ability to empathize with customers and provide exceptional service.
- Problem-solving and conflict resolution skills.
- Good organizational and time management skills.
- Prior customer service experience is a plus.
Benefits
We offer a competitive salary package, including:
- A salary of up to 4 LPA.
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
Location
This role is based in Mumbai, with multiple hiring locations across the city.
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