Health and Wellness Support Professional

1 week ago

Mysore, Karnataka, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000

About Us

We are a pioneering FMCG company specializing in the health and wellness sector.

Our vision is to revolutionize the industry with our innovative products and exceptional customer service.

Key Responsibilities:

  • Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.
  • Maintain in-depth knowledge of our products and processes to effectively address customer inquiries and resolve concerns.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
  • Actively gather customer feedback and report common issues to improve the customer experience.

Skills Required:

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience in working with tools like Excel or similar.
  • At least 2 years of experience in customer support, preferably in a high-growth environment.
  • Excellent written and verbal communication skills.
  • Ability to maintain confidentiality and work with sensitive information.
  • Ability to handle multiple tasks with excellent organization skills.

As an early-stage startup, we offer a unique opportunity for our candidate to work closely with our team and be an integral part of scaling a revolutionary business. Our dynamic work environment fosters growth, innovation, and collaboration. Join us in shaping the future of the FMCG industry

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