Dynamics CRM Solutions Architect

2 days ago


Mumbai, Maharashtra, India Mastek Full time

The role of Dynamics CRM Solutions Architect at Mastek is a critical position that requires an individual with in-depth technical expertise, robust architectural understanding, and profound business knowledge. The ideal candidate will possess 6+ years of experience in information technology, specifically in CRM solutions, with a proven track record of implementing multiple successful Dynamics CRM projects.

Key Responsibilities
  • Solution Architecture & Design:
    • Develop and articulate a clear architectural vision for the Dynamics CRM implementations.
    • Design comprehensive CRM solutions that meet business requirements and align with organizational goals.
    • Create low-level technical design documents and architectural blueprints.
  • Implementation & Integration:
    • Implement CRM systems, ensuring seamless integration with existing IT infrastructure.
    • Work on developing data migration processes for the transfer of existing data into the new CRM system.
  • Technology Leadership & Strategy:
    • Stay abreast of the latest CRM trends, tools, technologies, and best practices.
    • Implement the technology strategy and roadmap for CRM solutions.
  • Collaboration & Communication:
    • Work closely with business stakeholders to gather requirements and translate them into CRM functionalities.
    • Act as the primary point of contact for all technical aspects of Dynamics CRM projects.
    • Foster strong relationships with third-party vendors and service providers.
  • Quality Assurance & Troubleshooting:
    • Ensure solutions are robust, scalable, and secure through rigorous testing and quality assurance processes.
    • Diagnose and troubleshoot system issues, offering long-term resolutions.
  • Training & Documentation:
    • Develop and deliver training sessions for end-users and administrative teams.
    • Write comprehensive documentation, including user manuals, technical guides, and process workflows.

The salary for this position is estimated to be around ₹20-25 lakhs per annum, considering the location and industry standards.

Requirements
  • Experience:
    • 6+ years of experience in information technology, with a significant focus on CRM solutions.
    • In-depth experience in Microsoft Dynamics CRM development and implementation.
    • Proven track record of implementing multiple successful Dynamics CRM projects.
  • Skills:
    • Extensive knowledge of CRM product roadmap and design.
    • Proficiency in Microsoft Dynamics CRM, including configuration, customization, and extension.
    • Strong understanding of enterprise integration patterns and tools.
    • Expertise in .NET, C#, SQL, JavaScript, and other relevant technologies.
  • Education:
    • Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
  • Soft Skills:
    • Outstanding communication and interpersonal skills.
    • Strong development capabilities with experience in mentoring and guiding teams.
    • Ability to manage multiple priorities in a fast-paced environment.


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