Lead Quality Assurance Specialist for Customer Service

3 days ago


India Hexaware Technologies Full time

Hexaware Technologies is seeking a Lead Quality Assurance Specialist to join our team in Navi Mumbai, India. As a Senior Quality Analyst / Coach Quality, you will be responsible for ensuring the highest quality of customer service.

We offer a competitive salary range of ₹1,200,000 - ₹2,400,000 per annum, commensurate with experience and qualifications.

About the Role

Our ideal candidate will possess excellent communication and interpersonal skills, as well as strong analytical skills. They should have domain expertise in Customer service, retention vertical from Quality metrics and at least 4 years of experience in QA roles, preferably in international accounts.

The selected candidate will be required to clear the Versant test and work in 24/7 rotational shifts. They should also be flexible to work within the transport boundary limits.

Key Responsibilities

  • Ensure high-quality customer service through rigorous quality checks and coaching
  • Analyze customer feedback and implement improvements
  • Collaborate with cross-functional teams to resolve quality-related issues
  • Develop and maintain knowledge on QC tools and YB

Requirements

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering)
  • At least 4 years of experience in QA roles, preferably in international accounts
  • Excellent communication and interpersonal skills
  • Strong analytical skills and attention to detail
  • Domain expertise in Customer service, retention vertical from Quality metrics

What We Offer

  • Competitive salary range: ₹1,200,000 - ₹2,400,000 per annum
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment


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