Senior Quality Assurance Lead

2 days ago


India Hexaware Technologies Full time

Hexaware Technologies is seeking a seasoned Senior Quality Assurance Lead to join our team in Ghansoli, Navi Mumbai. This exciting opportunity offers a salary of ₹1,200,000 per annum, reflecting the company's commitment to competitive compensation.

 

Job Description

We are looking for an experienced Senior Quality Analyst who can drive quality initiatives and coach colleagues on best practices in customer service and retention. The ideal candidate will possess strong analytical skills, excellent communication and interpersonal skills, and domain expertise in quality metrics.

The selected candidate will be responsible for ensuring high-quality deliverables, identifying areas for improvement, and implementing process enhancements. A Versant test will be administered as part of the evaluation process.

This role requires flexibility, with 24/7 rotational shifts and a willingness to work within transport boundary limits.

Requirements
  • 4-8 years of experience in quality assurance, preferably in international accounts
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Domain expertise in customer service and retention verticals
  • Knowledge of quality control tools and processes

 

What We Offer

In addition to a competitive salary, Hexaware Technologies provides a supportive work environment, opportunities for growth and development, and a chance to work with a dynamic team. If you are passionate about quality assurance and customer experience, we encourage you to apply for this exciting opportunity.



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