AV Support and IoT Technical Expert

5 days ago

Navi Mumbai, Maharashtra, India beBeeTechnologist Full time ₹ 15,00,000 - ₹ 25,00,000

Job Opportunity:

We are seeking a skilled AV Support Engineer and IoT Specialist to join our team.

Job Description:

  • Collaborate with cross-functional teams to comprehend project scope and application requirements.
  • Manage deployed AV solutions at client locations, focusing on meeting rooms and high-end environments.
  • Develop in-depth knowledge of various systems/equipment/products deployed, alongside their associated applications.
  • Diagnose, identify, and resolve assigned tickets within defined SLAs, encompassing both hardware and software aspects.
  • Demonstrate strong troubleshooting skills across AV hardware and software, paying meticulous attention to detail.
  • Prioritize and resolve client issues without disrupting their workflow, both in terms of AV equipment and associated applications.
  • Engage with peer and higher-level teams to swiftly resolve complex issues on applications and AV technology.
  • Address meeting room and application-related issues reported through ticketing tools, telephone, and emails.
  • Conduct routine health checks of AV equipment and applications in meeting rooms, taking prompt action for any identified issues.
  • Collaborate with OEMs to rectify product/device failures within stipulated timelines.
  • Attend internal/external meetings, collaborating on inventory and spare lists for optimal client location uptime.
  • Provide weekly status reports on resolved tickets and issues, ensuring compliance with SLAs.
  • Maintain comprehensive support documentation and RMA list for client presentations on overall performance.
  • Conduct user training on AV infrastructure and associated applications.

Requirements:

  • Profound expertise in the AV industry and collaboration tools/platforms.
  • 5 to 8 years' experience supporting medium or large enterprise AV infrastructure and technology, with an understanding of application support.
  • Strong problem-solving abilities, collaboration skills, and adaptability for multitasking in both hardware and software domains.
  • Basic understanding of Windows, MacOS, Networking, and AV over IP.
  • Experience with enterprise collaboration platforms like Zoom, Slack, and MS Teams, coupled with application troubleshooting.
  • Unified CM Administration certification or knowledge is advantageous.
  • Good grasp of VoIP, Telephony, call management, and associated application interfaces.
  • Additional certifications in AV/Windows and/or ITIL are beneficial.
  • Flexibility, customer focus, and enthusiasm for continuous learning in AV technology and applications.
  • Hands-on experience with industry-standard IT ticketing systems (Service-now, Salesforce, HPSM, Od, etc.).

Benefits:

  • Competitive compensation package.
  • Performance bonuses.
  • Attractive benefits.

Other Opportunities:

Our diverse organization comprises various groups that allow for innovation and technological mastery. You will thrive in an inclusive environment that celebrates diversity.

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