Operational Risk Manager
7 days ago
About Us
At Wells Fargo Bank, we believe in the power of collaboration to drive exceptional customer experiences. As a leader in the financial industry, we're committed to delivering end-to-end fraud and claims management solutions that meet the highest standards.
Job Overview
We're seeking an experienced Operational Risk Manager to join our team. This role will be responsible for managing operational activities across large functional units or multiple sections, directly supervising staff, and working independently on complex issues and projects.
Responsibilities
- Manage workflow, production monitoring, quality, chargeback effectiveness, and process improvement efforts.
- Work with Financial Crimes Management to implement department policies and procedures, ensuring compliance with government regulatory requirements.
- Participate in department projects and assist in establishing performance standards, evaluating performance, and training/coaching Team Members.
- Coordinate new-hire training and staff up-training as needed.
- Lead a team of supervisors, analysts, specialists, or consultants, engaging management, vendors, or related functional areas associated with fraud and claims investigations.
- Identify and recommend opportunities for implementing procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity.
- Makes decisions and resolves issues regarding fraud and claims to meet business objectives.
- Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service.
- Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues.
Requirements
- 4+ years of experience in Fraud Claim Investigations, Policy Violations, Risk Management, or Compliance, or equivalent demonstrated through work experience, training, military experience, or education.
- 2+ years of leadership experience.
- Overall experience of at least 10-12 years, with a minimum of 6-8 years' experience of people management in a voice process.
- Thorough knowledge of Visa Operating Rules, Regulations change, and other regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, FACTA, REG E.
- Experience working with and creating databases and dashboards using all relevant data to inform decisions.
- Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
- Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems.
- Experience and knowledge of statistical modeling techniques.
Salary Estimate
The estimated salary range for this position is $80,000-$120,000 per year, based on the location and the level of experience required.
We Offer
We offer a comprehensive benefits package, including medical, dental, vision, and retirement savings plans. We also provide opportunities for career growth and development, as well as a dynamic and supportive work environment.
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