Program Manager
3 weeks ago
The candidate will be responsible for managing the 'Burgundy Private' proposition, catering to ultra-high net worth clients of Axis Bank.
Key Responsibilities:
- Develop and implement strategies to improve the proposition, resulting in increased customer acquisition, satisfaction, and engagement.
- Collaborate with the Cards Product Team to manage the Burgundy Private Metal credit card, including proposition, process, ongoing offers, activation, and increasing spends.
- Identify and execute innovative solutions to strengthen the proposition, leveraging market trends and consumer insight studies.
- Manage approvals, integrations, and launches for changes required in the proposition.
- Oversee projects and initiatives to run the Burgundy Private proposition on an ongoing basis.
- Liaise with internal teams to resolve issues faced by Burgundy Private clients and ensure root cause resolution.
- Provide support to Burgundy Private Partners and Service Partners through training, knowledge enhancement, and guidance on proposition and process-related queries.
- Manage customer communication strategy, including marketing elements, go-to-market plans, and direct customer communication.
- Manage internal stakeholders, updating key stakeholders on proposition features and benefits, and changes where applicable.
Qualifications:
Optimal qualification for success on the job is an MBA or equivalent degree.
Role Proficiencies:
For successful execution of the job, a candidate should possess:
- Good interpersonal skills and a strong team player
- Ability to work in a cross-functional setup
- Ability to analyze processes and reengineer them
- Project management and time management skills
- Must be a self-starter
- Strong communication skills and good analytical skills
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