Program Manager

7 days ago


Mumbai, Maharashtra, India ADCI - Maharashtra - D80 Full time
Job Title: Program Manager

We are seeking a highly skilled Program Manager to join our International Product Team at Amazon Music. As a Program Manager, you will be responsible for analyzing and improving the customer experience of our vast number of supported countries around the world.

Key Responsibilities:
  • Customer Insights: You will derive insights from customer feedback, usage data, and external research to provide input to our product managers through ad-hoc analyses or weekly/monthly CX reporting.
  • Issue Management: You will manage numerous ad hoc requests concurrently, prioritize and resolve internal and external customer experience gaps, and simplify complex issues.
  • Feature Launch Support: You will work closely with global QA to understand and verify the local CX, communicate findings in a precise and solution-oriented manner, and walk the fine line between speed and customer obsession.
  • Editorial Support: You will work with editorial, content programming, and label relations to enable a great product CX for our artist and marketing campaigns.
  • Benchmarking: You will be the subject matter expert for the local music streaming CX, benchmark our product against other internal and external providers, and use your findings to make recommendations to our product managers.
  • Stakeholder Management: You will work with a broad set of key stakeholders including local and global product managers, customer service, quality assurance engineers, marketing, content programming, and artist/label relations.
  • Process Management: You will partner closely with other Program Managers and team members on protocol/process development for existing and future mechanisms.
Requirements:
  • 2+ years of program or project management experience
  • Fluent in Hindi
  • Knowledge of Lean principles and DMAIC methodology (preferred)
  • Experience in MS Access and SQL (preferred)

We are open to hiring candidates to work out of one of the following locations:

Mumbai, MH, IND


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