Senior Enterprise Infrastructure Architect

4 days ago


Hyderabad, Telangana, India TTEC Full time

Job Summary:

The Senior Enterprise Infrastructure Architect will be responsible for driving the efforts to align technology and business strategy, leveraging technology investments, and optimizing end-to-end business processes associated with technology. This role will improve the competitive position of TTEC businesses through technology-enabled processes.

Key Responsibilities:

  • Define industry-leading designs in infrastructure technologies, including VoIP and SIP architectures, virtualization, VDI, LAN/WAN, Security, Storage, public and private cloud, mobility solutions, and security platforms.
  • Design large-scale cloud-based infrastructures and effective IT Service Delivery Models that incorporate new technologies and services into day-to-day operations.
  • Support internal business units, technology teams, and individuals to design and implement infrastructure.
  • Communicate strategic knowledge relating to infrastructure technology trends and solutions that meet user needs and network requirements.
  • Assume leadership positions to drive consistent and consolidated technology solutions, understanding the company's business plan, functional areas, and associated technologies.
  • Coordinate business unit technology direction and drive alignment related to technology and services.
  • Construct infrastructure technology roadmaps through cost-benefit analysis, alignment with technology standards, and roadmaps.
  • Provide guidance and oversight to engineering teams on infrastructure technologies.
  • Maintain external vendor relationships to leverage and influence technology decision-making.


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