
Retail Operations Director
1 day ago
About the Opportunity
The ideal candidate will oversee store operations, manage performance, and deliver exceptional customer service.
Key Responsibilities:
- Manage day-to-day store activities, ensuring high levels of customer satisfaction.
- Maintain accurate reports to track progress and identify areas for improvement.
- Ensure effective stock planning and availability.
- Adhere to established standards and procedures.
- Promote the right mix of products and services.
- Implement visually appealing store displays.
- Analyze market trends and intelligence to enhance business performance.
- Conduct team reviews and briefings.
- Oversee deliveries and store audits.
- Address escalated issues promptly.
- Foster a positive work environment.
- Serve as a role model, demonstrating attention to detail and business acumen.
- Demonstrate excellent communication and customer handling skills.
- Require experience in premium brand or upmarket segment stores.
- Must have led a team of at least 10 members for 2-3 years.
- Proficient in using computers, especially reporting and data analysis in Excel.
- Exhibit strong leadership, analytical, and problem-solving skills.
- Conflict resolution and strategic thinking are essential.
- Able to multitask and be creative.
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