Customer Experience Agent

2 weeks ago


Mumbai, Maharashtra, India Bark Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Agent to join our team at Bark. As a Customer Experience Agent, you will be the first point of contact for our professionals and customers, providing exceptional support and resolving queries promptly.

Key Responsibilities
  • Provide product expertise and assist professionals with any queries they may have
  • Respond to emails from professionals and resolve their queries efficiently
  • Use the Zendesk ticketing system to reply to emails and resolve customer issues
  • Handle unresolved customer questions and ensure satisfactory resolution
  • Ensure high service delivery and customer satisfaction levels
Requirements
  • Strong spoken and written English with a clear and confident communication style
  • Problem-solving skills and attention to detail
  • Experience in an international process and handling both calls and emails
  • Driven and motivated with a great work ethic and eagerness to learn and progress
Perks and Benefits
  • Competitive CTC of Rs.3.25 LPA fixed + commissions
  • Healthcare insurance and 40 paid days off per year
  • Individual learning budget and corporate gym pass
  • Monthly office lunch and fully stocked snack corner
  • Quarterly team outings and a dynamic, exciting work environment


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