Academic Operations Leader

5 days ago

Noida, Uttar Pradesh, India beBeeEmployer Full time ₹ 70,000 - ₹ 1,20,000
Job Description

The SAARTHI Program at Physics Wallah is a premium academic handholding and mentoring initiative for students. It provides personalized support through dedicated faculty, one-on-one interactions, and structured engagement plans.

As an Associate Manager in the SAARTHI Program, you will oversee auditing, teacher onboarding, performance tracking, ensure high-quality student experience, and support teacher evaluation, training, and benchmarking.

Key Responsibilities
  • Auditing and Quality Assurance:
    • Lead the execution and improvement of the SAARTHI teacher auditing framework.
    • Track, analyze, and act on triggers like low session/chat ratings, delayed responses, red flags, and escalations.
  • Faculty Management & Onboarding:
    • Manage the end-to-end onboarding process of new SAARTHI teachers, ensuring timely induction, platform training, and documentation.
    • Maintain teacher allocation sheets and ensure real-time teacher-student mapping.
  • Teacher Training & Evaluation:
    • Coordinate and track all phases of faculty evaluation tests – full-length, chapter-level, DPP submissions, and performance reviews.
    • Work with SMEs to document strengths/gaps and drive targeted training interventions.
  • Student Experience & Delivery Monitoring:
    • Monitor daily delivery quality across live chat/video doubt resolution and planned session execution.
    • Work with coordinators and ops team to resolve delivery issues and ensure faculty adherence to KRAs/KPIs.
    Requirements
    • 3 to 6 years of experience in EdTech, academic operations, training, or similar domains.
    • Strong analytical and documentation skills; experience with Google Sheets, dashboards, and reporting tools.
    • Ability to coordinate across multiple stakeholders (faculty, ops, product, leadership).
    • Passion for student success and teacher enablement.
    • Excellent communication and process management skills.
    Benefits
    • High-growth role in a leading EdTech ecosystem.
    • Opportunity to work on a scale product (1L+ students) with structured teacher engagement.
    • Ownership of processes that directly shape student learning experience and outcomes.

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