Phone Call Collections Specialist

1 week ago


Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

As a Customer Service Professional, you will be responsible for delivering exceptional customer service support and collections via phone calls. This role requires experience in Accounts Receivable and Durable Medical Equipment (RCM/DME) for a minimum of 1 year.

Job Responsibilities:
  • Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
  • Maintain effective work procedures according to client process workflows and compliance measures.
Requirements:
  • Graduation from any stream
  • 12 - 24 months of International Voice experience preferably in patient handling, provider/durable medical equipment accounts receivable calling


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