Global Relationship Specialist

1 week ago

Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: International Voice Process

A customer-focused role that involves effective coordination with Australian customers and stakeholders.

  • Key Responsibilities:
  • Serve as the primary point of contact for issue resolution and customer communication via calls and emails throughout the order delivery lifecycle.
  • Perform accurate feasibility checks and product selection using client tools, ensuring adherence to client standards and guidelines throughout the qualification process.
  • Responsibilities include Order and contract creation, follow up, and maintaining end-to-end visibility of order status.
  • Proactively manage internal and external stakeholder engagement (including end customers, Field teams, design teams, and building authorities), ensuring clear, concise, and timely communication.
  • Ensure 100% Quality and KPI compliance for all deliverables.
  • Generate daily dashboards on order status and update customers as per the agreed process.

Required Skills and Qualifications:

  • Communication Skills: Strong verbal and written communication skills including experience handling international customer calls.
  • Problem-Solving Abilities: Strong problem-solving abilities with a customer-first mindset.

Tools and Systems Knowledge (Optional):

  • Salesforce, Google Map, PNI – Spatial net

Educational Qualification & Experience:

  • Minimum of 1+ years of experience in International Call center operations (Australian English).
  • Order Management knowledge is preferable.

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