Chief Network Defender

2 days ago

Jodhpur, Rajasthan, India beBeeNetworkSecurity Full time US$ 1,08,160 - US$ 1,37,200
Job Description

As a Network Security Analyst, you will play a critical role in ensuring the security and integrity of our network infrastructure. Your primary responsibility will be to monitor, analyze, and resolve on-prem and cloud network security devices, security tools, and systems issues.

You will manage technical support requests directly from users as well as prioritize escalations from other team members and field engineers. Your expertise will be essential in maintaining application uptime and improving computing experiences through effective maintenance, problem identification, and resolution activities.

The position requires an in-depth understanding of how logical and physical connectivity issues can affect network and systems security posture and transaction quality.

  • Monitor, analyze, and resolve network/cloud security devices, systems, and tools incidents.
  • Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls.

Additionally, you will follow both work instruction playbooks and runbook automation activities. You will provide feedback to modify and suggest changes to work instructions for similar impacting events.

You must understand and work within established Service Level Agreements (SLA) to ensure timely response. You will also support and promote Visa's Cybersecurity operation standards and excellence.

Continuous improvement of core functions expected from Cybersecurity Operations Center is a must. You will track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality.

Furthermore, you will follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels. You will solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction.

Measurement and review of work instructions for accuracy of execution and to drive toward objective response and restoration time frames is required. Review and solicit improvements through second-level support groups and peers is necessary.

Modifying and creating work instructions or Recipes to prepare for similar impacting events and allow for a quicker response is crucial. Constantly reviewing work instructions for accuracy and asking for improvements through second-level support groups is mandatory.

Proactive monitoring, recognition, analysis, isolation, and/or resolution of documented hardware and software problems utilizing various hardware and software testing techniques is required.

Articulating problem statements with clarity and consulting with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents is essential.

Internal and external communication of issues to management, other internal support groups, customer pages, email broadcasts, or verified phone calls is your responsibility.

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