Customer Success Representative

3 weeks ago


Mumbai, Maharashtra, India Apport Software Solutions Private Limited Full time

Job Overview:

The Customer Support Associate is assigned to clients post-deal closure. Their work starts when they introduce the client to product knowledge, ensuring a seamless experience. This role bridges Success & Sales teams, ensuring customers are well-settled and equipped.

Key Responsibilities:

  • Develop Healthy Client Relationships
  • Enhance Client Training
  • Evaluate & Analyze Client Needs
  • Build Trust & Transparency with Clients
  • Onboard New Clients
  • Act as a Client Advocate
  • Encourage Clients to Upgrade Products
  • Promote Client Loyalty
  • Reduce Churn & Retain Paid Clients
  • Handle & Resolve Client Solicitations & Objections

Skill Set Requirements:

  • Highly Organized & Multitasking Ability
  • Self-Driven & Proactive Nature
  • Excellent Communication & Interpersonal Skills
  • Strong Logical, Analytical, & Problem-Solving & Leadership Skills
  • Strong Understanding of Business & Technology
  • Strong Negotiation & Consultative Abilities
  • Ability to Handle Escalations
  • Ability to Understand, Articulate & Manage Client Expectations
  • Ability to Learn New CRM Software & Ticketing Systems
  • Knowledge of Customer Success Processes
  • Experience in Document Creation
  • Patient & Active Listener

About Us:

Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally.

QuickSell:

QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today, over 7,000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp. For more details, check out our website: >

DoubleTick:

DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloguing, chatbots, and role-based access. For more details, check out our website: >Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.



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