Customer Success Representative

3 weeks ago


Mumbai, Maharashtra, India Newfold Digital Full time
Reaching New Heights with Newfold Digital

At Newfold Digital, we're committed to delivering exceptional customer experiences. As a Sales and Customer Service Professional, you'll play a vital role in helping our customers succeed.

Key Responsibilities:
  1. Assist customers with inquiries via phone, chat, or email, providing accurate and timely support.
  2. Understand customer requirements and offer guidance to help them select the right solutions.
  3. Develop a robust pipeline and achieve assigned revenue targets and service levels.
  4. Maintain and manage the pipeline with accurate notes and rigorous follow-ups.
  5. Identify opportunities to improve and expand relationships with existing customers.
  6. Coordinate with internal teams to deliver exceptional customer experiences.
  7. Sustain accurate forecasts and contribute to business growth.

What We Offer:
  • A dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, education sponsorship, and flexible leave policies.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Requirements:
  1. Graduation from any stream (mandatory).
  2. 0-2 years of work experience.
  3. Ability to work in rotational shifts.
  4. Excellent communication and analytical skills.
  5. Good team player with a positive attitude.

Why Newfold Digital?
We're proud of our culture of diversity and inclusion, and we're committed to creating a work environment that's inclusive and supportive. Join us and discover a workplace that's thrilling and meaningful, with opportunities for growth and development.

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