Customer Success Representative
3 weeks ago
At Newfold Digital, we're committed to delivering exceptional customer experiences. As a Sales and Customer Service Professional, you'll play a vital role in helping our customers succeed.
Key Responsibilities:
- Assist customers with inquiries via phone, chat, or email, providing accurate and timely support.
- Understand customer requirements and offer guidance to help them select the right solutions.
- Develop a robust pipeline and achieve assigned revenue targets and service levels.
- Maintain and manage the pipeline with accurate notes and rigorous follow-ups.
- Identify opportunities to improve and expand relationships with existing customers.
- Coordinate with internal teams to deliver exceptional customer experiences.
- Sustain accurate forecasts and contribute to business growth.
What We Offer:
- A dynamic work environment with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, education sponsorship, and flexible leave policies.
- The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
Requirements:
- Graduation from any stream (mandatory).
- 0-2 years of work experience.
- Ability to work in rotational shifts.
- Excellent communication and analytical skills.
- Good team player with a positive attitude.
Why Newfold Digital?
We're proud of our culture of diversity and inclusion, and we're committed to creating a work environment that's inclusive and supportive. Join us and discover a workplace that's thrilling and meaningful, with opportunities for growth and development.
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