Highly Skilled System Engineer Wanted

4 days ago

Mumbai, Maharashtra, India beBeeSystemEngineer Full time ₹ 20,00,000 - ₹ 25,00,000
Job Opportunity

We are seeking a skilled System Engineer to fulfill a key role in our organization.

  • Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security App etc. over Remote Support
  • Responding to customer inquiries and resolving issues in a timely manner
  • Managing and resolving customer complaints
  • Identifying and escalating issues to supervisors as necessary
  • Providing product and service information to customers
  • Researching required information using available resources and offering solutions to customers
  • Resolving customer complaints using applicable software
  • Routing calls and tickets to relevant teams for support
  • Documenting call information according to standard operating procedures
  • Recognizing and documenting trends in customer interactions
  • Creating SOPs for new issues and resolutions
  • Completing call logs and reports

Mandatory Skills:
5-8 Years of Experience with Windows Server Administration

About the Role

This position requires an individual with excellent technical skills, strong communication abilities, and a customer-centric approach.

We offer a dynamic work environment and opportunities for growth and development.

Our team is committed to delivering high-quality services and solutions that meet the evolving needs of our clients.

We value innovation, teamwork, and collaboration, and we strive to create a positive and inclusive work environment.

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