Enterprise Workstation Specialist for Seattle Office

3 weeks ago


Noida, Uttar Pradesh, India Transaction Network Services Full time

At Transaction Network Services, we are seeking an exceptional Enterprise Workstation Specialist to join our team in Seattle. This role will play a critical part in ensuring the smooth operation of our corporate workstations and supporting employees in their daily tasks.

About the Role

This is a full-time position responsible for providing top-notch support for Mac and Windows workstations, including MacBook and MacOS laptops. The ideal candidate will have 3+ years of experience with corporate workstation troubleshooting, specifically with MAC workstations, Windows administrative skills, and enterprise applications.

Duties and Responsibilities
  • Provide timely and professional support for employee concerns related to workstations and endpoints.
  • Ongoing maintenance and support of corporate Mac and Windows workstations, including setup, troubleshooting, and security patches.
  • Work alongside the TNS Security team to address workstation security incidents and implement security measures.
  • Troubleshoot complex issues with MacOS, JAMF, Azure & O365, Active Directory, Group Policy Objects, and mail requests.
  • Document work by logging tickets for support requests and note troubleshooting steps when escalating.
Requirements and Qualifications

To be successful in this role, you will need:

  • 3+ years' experience with corporate workstation troubleshooting, specifically with MAC workstations.
  • 3+ years' experience with Windows administrative skills, including enterprise applications.
  • Excellent customer service skills, technical troubleshooting and problem-solving skills, and ability to support remote workstations and environments.
  • Ability to obtain requirements from clients and excellent verbal and written communications skills.
  • Follow-through and attention to detail, as well as excellent interpersonal skills.
Estimated Salary

The estimated salary range for this position is $85,000 - $110,000 per year, depending on experience and qualifications.



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