Senior CRM Solutions Specialist

1 week ago


Bengaluru, Karnataka, India Aritha Consulting Services Pvt. Ltd. Full time
About This Role

We are seeking a highly skilled SAP Configuration and Development Specialist to join our team at Aritha Consulting Services Pvt. Ltd.

Key Responsibilities:
  • Configuration of SAP systems to support business requirements using Web UI Configuration tool set
  • Development of custom applications by enhancing standard CRM components leveraging CRM Web UI framework concept and SAP CRM related tools
  • Development and utilization of test plans and tools to ensure thorough testing of programs before installation
  • Understanding of overall business flow, application of knowledge to assigned projects, and provision of support for troubleshooting production issues
  • Creation of technical specifications for ABAP development
  • Solution of problems, analysis of situations, and creation of impact on organization in all project phases
  • Leadership or participation in project teams to meet objectives
  • Implementation and operation of SAP CX systems in Sales, Services, Marketing, and Commerce, as well as integration
  • Participation in analyzing, optimizing, and designing existing and new business processes, systems, and applications
  • Consultation and administration of cloud-based and data center-based CRM systems
  • Responsibility for 1st level support process and planning/implementation of user training for software landscape users
  • Collaboration in future-oriented Digitalization projects

Competitive Salary: $120,000 - $150,000 per year

Requirements:
  • Prior experience leading SAP CRM NetWeaver upgrades
  • At least 5 years of functional SAP project management experience in SAP CRM/ECC modules
  • Completion of studies in computer science/business informatics or comparable qualification
  • Multiple years of professional experience in comparable position, preferably in support or consulting area
  • Experience in consulting and operation of SAP CRM systems and related modules
  • Knowledge of API (e.g. REST; SOAP)
  • Good understanding of IT relevant processes
  • Must have good understanding of business processes, particularly financial shared services
  • Excellent customer facing and soft skills, solution oriented, looking for win-win opportunities
  • Experience in managing multiple initiatives


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