Amazon Voice Solution Specialist

4 days ago


Chennai, Tamil Nadu, India beBeeEngineer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Key Amazon Connect Expert Required

We are seeking an experienced professional to lead the integration and testing of our cutting-edge voice solutions. This role involves architecting, implementing, and deploying robust Amazon Connect solutions.

The successful candidate will have expert-level knowledge of Amazon Connect's features and a proven track record in integrating conversational AI bots using Amazon Lex.

Prior experience with ServiceNow's Customer Service Management (CSM) platform is also essential, as well as solid understanding of core AWS services including IAM, S3, and API Gateway.

This key role offers a dynamic and fast-paced environment where you will work closely with development, product, and client teams to deliver high-quality solutions on time.

AWS Lambda : Experience developing and deploying serverless functions using AWS Lambda.

Responsibilities :

  • Designing and Implementing Solutions
  • Integration
  • Testing
  • Troubleshooting
  • Scripting and Automation
  • Monitoring and Maintenance
  • Collaboration
  • Mentorship

Required Skills :

  • Expert-level knowledge of Amazon Connect's features, including contact flows, routing profiles, queues, and security profiles
  • Experience with designing, building, and integrating conversational AI bots using Amazon Lex
  • Proven experience in integrating Amazon Connect with ServiceNow's Customer Service Management (CSM) platform, specifically for voice interactions
  • Solid understanding of core AWS services, including IAM, S3, and API Gateway
  • Proficiency in using CloudWatch for monitoring, logging, and alerting
  • Strong scripting and programming skills in Python for automation and AWS Lambda functions


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