Enterprise System Solutions Expert

1 day ago

Thiruvananthapuram, Kerala, India beBeeBusiness Full time ₹ 1,79,40,000 - ₹ 2,02,50,000

As a Business Systems Professional, you will be shaping the future of cybersecurity by joining our team of innovators. This is an exciting opportunity to work with various internal and external stakeholders in Sales Operations.

Job Description

The Senior Business Systems Specialist plays a crucial role in ensuring systemic accuracy and usability of sales tools through timely and accurate resolution of support tickets.

  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility-related issues.
  • Assist with documentation of best practices and usage.

This role requires:

  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with a focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with a service-oriented attitude and customer focus.
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Aggressive problem solver
  • Excellent written and verbal communication skills

Our ideal candidate is passionate about innovation, collaboration, and making a real impact.

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