Salon Operations Director

1 week ago

Mumbai, Maharashtra, India beBeeDirectors Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Salon Operations Director

Overview: We are seeking a highly skilled and experienced Salon Operations Director to lead our salon operations team. The successful candidate will have extensive experience in managing daily salon operations, including scheduling, inventory control, and customer service.

Key Responsibilities:
  • Manage daily salon operations, including scheduling, inventory control, and customer service.
  • Lead, mentor, and motivate the salon team to deliver excellent services and achieve performance targets.
  • Ensure the salon is clean, organized, and compliant with health and safety regulations.
  • Develop and implement strategies to increase salon revenue and customer retention.
  • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
  • Conduct regular staff meetings and training sessions to ensure high levels of performance and professional development.
  • Monitor and analyze salon performance metrics, preparing regular reports for senior management.
  • Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.

Requirements:

  • Guest Service Satisfaction & complaint resolution

Team Management:

  • Motivation
  • Conflict Resolution

Skills:

  • Inventory Management (Retail & Consumption)
  • Salon Top Line Numbers (Revenue Target)
  • Salon Hygiene, upkeep & Maintenance
  • Accounting & Billing Operations
  • Capacity, Assets & resource optimization

Focus: Bottom line focus (profitability)

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