Service Desk IT Manager
2 days ago
About Fluence
Fluence is a global market leader in energy storage technology solutions and services. We combine the agility of a technology company with the expertise, vision, and financial backing of two well-established industry giants. Our goal is to create a more sustainable future by transforming the way we power our world.
Job Summary
Fluence is searching for an experienced IT Service Desk Manager to lead the day-to-day support functions globally. The ideal candidate will be able to enhance our support platform, manage the IT Support staff, and keep the team up to date on the latest technologies.
Responsibilities
- Develop and implement IT support processes and procedures.
- Manage the IT Support staff and ensure timely responses to support requests.
- Partner with the Cybersecurity and Infrastructure leads to deliver excellence in data and device security.
- Manage the IT equipment deployment process and develop the mechanics to maintain hardware and software inventories.
- Develop and contribute to the IT knowledge base libraries.
- Develop and document process flows.
- Provide strong written and verbal communication skills to effectively communicate with the team and stakeholders.
- Able to identify innovative solutions for process improvements.
Qualification and Skills
- 3+ years in information technology management support.
- Comprehensive understanding of network architecture, Office 365 environments, device management, and identity management.
- Experience with Active Directory and O365 administering problem-solving skills.
- Strong written and verbal communication skills.
- Knowledge of specific systems like Adobe, NetSuite, Salesforce, and SharePoint is a plus.
- Proficient in both Windows and Mac hardware.
- Experience with setup and troubleshooting Audio/Video conferencing equipment.
- Strong problem-solving skills.
- Willingness to learn and accept challenges in line with new tools and systems.
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