Service Desk IT Manager

2 days ago


Bengaluru, Karnataka, India Fluence Full time

About Fluence

Fluence is a global market leader in energy storage technology solutions and services. We combine the agility of a technology company with the expertise, vision, and financial backing of two well-established industry giants. Our goal is to create a more sustainable future by transforming the way we power our world.

Job Summary

Fluence is searching for an experienced IT Service Desk Manager to lead the day-to-day support functions globally. The ideal candidate will be able to enhance our support platform, manage the IT Support staff, and keep the team up to date on the latest technologies.

Responsibilities

  • Develop and implement IT support processes and procedures.
  • Manage the IT Support staff and ensure timely responses to support requests.
  • Partner with the Cybersecurity and Infrastructure leads to deliver excellence in data and device security.
  • Manage the IT equipment deployment process and develop the mechanics to maintain hardware and software inventories.
  • Develop and contribute to the IT knowledge base libraries.
  • Develop and document process flows.
  • Provide strong written and verbal communication skills to effectively communicate with the team and stakeholders.
  • Able to identify innovative solutions for process improvements.

Qualification and Skills

  • 3+ years in information technology management support.
  • Comprehensive understanding of network architecture, Office 365 environments, device management, and identity management.
  • Experience with Active Directory and O365 administering problem-solving skills.
  • Strong written and verbal communication skills.
  • Knowledge of specific systems like Adobe, NetSuite, Salesforce, and SharePoint is a plus.
  • Proficient in both Windows and Mac hardware.
  • Experience with setup and troubleshooting Audio/Video conferencing equipment.
  • Strong problem-solving skills.
  • Willingness to learn and accept challenges in line with new tools and systems.


  • Bengaluru, Karnataka, India Lighthouse Full time

    Job Title: Manager, IT Service DeskLighthouse is a market disruptor in the eDiscovery space, quadrupling investment in product development over the past four years. We are looking for a passionate and self-motivated individual to join our Technology Solutions Group as a Manager, IT Service Desk.Job SummaryWe are seeking a customer-centric leader to execute...


  • Bengaluru, Karnataka, India Lighthouse Full time

    About the RoleLighthouse is seeking a highly skilled IT Service Desk Manager to join our Technology Solutions Group. As a key member of our team, you will be responsible for managing and running a 24x7 global IT Service Desk, leading a team of talented IT Service Desk engineers, and developing SLAs to monitor the status and progress of IT tasks and...


  • Bengaluru, Karnataka, India Lighthouse Full time

    Job Title: Manager, IT Service DeskLighthouse is a market leader in the eDiscovery space, and we're looking for a seasoned IT professional to join our Technology Solutions Group as a Manager, IT Service Desk.About the RoleWe're seeking a customer-centric leader with a proven track record of managing and running a highly efficient 24x7 IT Service Desk. The...


  • Bengaluru, Karnataka, India Lighthouse Full time

    About this RoleLighthouse is seeking a highly skilled IT Service Desk Manager to join our Technology Solutions Group. As a key member of our team, you will be responsible for managing and running a 24x7 global IT Service Desk, leading a team of talented IT Service Desk engineers, and developing SLAs to monitor the status and progress of IT tasks and...

  • Service Desk Manager

    2 weeks ago


    Bengaluru, Karnataka, India Fluence Full time

    Job Title: Service Desk ManagerFluence is seeking an experienced Service Desk Manager to lead the day-to-day support functions globally and maintain and expand our support model for the Fluence workforce.Responsibilities:Develop and implement platform maintenance plans to ensure seamless support operations.Manage and lead a team of IT Support staff to...


  • Bengaluru, Karnataka, India Wipro Full time

    Job Summary We are seeking a highly skilled Service Desk Operations Manager to lead our team in providing exceptional customer service and support. As a key member of our Service Desk team, you will be responsible for managing the day-to-day operations, ensuring timely and effective issue resolution, and driving process improvements.Key Responsibilities •...

  • Service Desk Manager

    2 weeks ago


    Bengaluru, Karnataka, India Fluence Full time

    Job Title: Service Desk ManagerFluence is seeking an experienced Service Desk Manager to lead the day-to-day support functions globally and maintain and expand our support model for the Fluence workforce.Responsibilities:Develop and implement a comprehensive support strategy to ensure seamless IT services delivery.Manage the IT support team, providing...


  • Bengaluru, Karnataka, India IT Full time

    Job SummaryWe are seeking a skilled Help Desk Support professional with 3-4 years of experience in customer service or a help desk environment to join our IT support team at the Bangalore office.The ideal candidate will provide Tier 1 support, troubleshoot common IT problems, and ensure timely resolution of help desk escalations.Key ResponsibilitiesHandle...


  • Bengaluru, Karnataka, India Lighthouse Full time

    About This RoleLighthouse is seeking a seasoned IT Service Desk Manager to lead our global team. As a key member of our Technology Solutions Group, you will be responsible for executing IT infrastructure strategies, implementing best practices, and collaborating with other departments to continuously optimize processes.Key ResponsibilitiesEffectively manage...


  • Bengaluru, Karnataka, India Zones Full time

    Job SummaryZones is seeking a highly skilled Service Desk Team Lead to join our team. As a Service Desk Team Lead, you will be responsible for managing, developing, and training the service desk team to ensure excellent customer service and technical support.Key ResponsibilitiesEffectively manage and develop the service desk team to ensure high-quality...


  • Bengaluru, Karnataka, India Zones Full time

    Job Title: Team Lead - Service DeskJob Summary:Zones is seeking a highly skilled and experienced Team Lead - Service Desk to join our team. As a Team Lead, you will be responsible for managing, developing, and training the service desk team to ensure exceptional customer service and support.Key Responsibilities:Manage and develop the service desk team to...


  • Bengaluru, Karnataka, India West Pharmaceutical Services Full time

    Job Title: Service Desk EngineerWest Pharmaceutical Services is seeking a skilled Service Desk Engineer to join our team. As a key member of our global service desk, you will provide professional IT support and service to our users worldwide. The service desk operates 24/7 with a rotating shift model, covering a range of services including application,...


  • Bengaluru, Karnataka, India NTT Full time

    Job Title: Associate Specialist, IT Service DeskNTT DATA is seeking a highly skilled and motivated Associate Specialist to join our IT Service Desk team. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring timely and efficient resolution of technical incidents and problems.Key...


  • Bengaluru, Karnataka, India arm limited Full time

    Job Title: Service Desk AdvisorJob Summary:Arm Limited is seeking a highly skilled Service Desk Advisor to join our team. As a Service Desk Advisor, you will be the first point of contact for all end-user tickets globally, handling inquiries and issues via multiple channels, including chat, phone, and Service Now portal.Key Responsibilities:Act as the first...


  • Bengaluru, Karnataka, India Creencia Technologies Pvt Ltd Full time

    Job Title: Service Desk EngineerAt Creencia Technologies Pvt Ltd, we are seeking a highly skilled and experienced Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing high-quality technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.Key...


  • Bengaluru, Karnataka, India Spandana Hospital Full time

    Responsibilities for Front Desk SupervisorDirect the front office team by hiring, training, and motivating staff members to excel in their rolesAnticipate and address guest requests, ensuring their needs are met within established guidelinesCollaborate with the management team to develop and manage the front office budget, prioritizing exceptional customer...


  • Bengaluru, Karnataka, India Hi Tech Informatics Pvt Ltd Full time

    Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team at Hi Tech Informatics Pvt Ltd. The successful candidate will be responsible for providing exceptional technical support to our end-users, ensuring that IT infrastructure management is seamless and efficient.Key ResponsibilitiesProvide a single point of contact for IT...

  • Service Desk Engineer

    2 weeks ago


    Bengaluru, Karnataka, India Xpertsol Full time

    Job Title: Service Desk EngineerXpertsol is seeking a highly skilled Service Desk Engineer to join our team.Key Responsibilities:Provide technical support for Microsoft-related technologies, including Windows Server, Exchange, SQL, and SharePoint.Implement and support disaster recovery solutions to ensure business continuity.Offer technical services and...


  • Bengaluru, Karnataka, India Lighthouse Full time

    About the RoleLighthouse is seeking a seasoned IT professional to lead our global IT Service Desk. As a Manager, you will be responsible for executing IT infrastructure strategies, implementing best practices, and collaborating with other departments to continuously optimize processes.Key ResponsibilitiesEffectively manage and run a 24x7 global IT Service...

  • Service Desk Engineer

    2 weeks ago


    Bengaluru, Karnataka, India Creencia Technologies Pvt Ltd Full time

    Job Title: Service Desk EngineerJob Summary: We are seeking a highly skilled Service Desk Engineer to join our team at Creencia Technologies Pvt Ltd. The successful candidate will be responsible for providing technical support and assistance to our global customers.Key Responsibilities:Provide high-quality technical support and assistance to customers via...