Front Desk and Guest Services Manager

3 weeks ago


Bengaluru, Karnataka, India Spandana Hospital Full time
Responsibilities for Front Desk Supervisor
  • Direct the front office team by hiring, training, and motivating staff members to excel in their roles
  • Anticipate and address guest requests, ensuring their needs are met within established guidelines
  • Collaborate with the management team to develop and manage the front office budget, prioritizing exceptional customer service
  • Organize and supervise the front office staff, ensuring efficient workload distribution during shifts
  • Act as a liaison between the General Manager and front office personnel
  • Manage phone inquiries, forward calls, and provide essential information to guests and staff
Key Responsibilities for Front Desk Director
  • Develop and implement effective strategies to enhance customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with the marketing team to promote the hospital’s services and amenities
  • Stay up-to-date with industry trends and best practices in customer service and front office operations


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