Leading Network Architect

A dynamic professional is sought after to spearhead network architecture and infrastructure design. The ideal candidate will possess extensive expertise in troubleshooting complex network issues, with a strong background in firewall deployment and monitoring.

Job Responsibilities:

• Provide level 3 support for network-related issues, encompassing routing, switching, and firewall configurations.
• Remotely access client devices to diagnose, troubleshoot, and resolve network-related problems.
• Collaborate with the NOC, SOC, and Help Desk teams to resolve escalated tickets within service level agreements (SLAs), while ensuring accurate documentation and ticket updates.
• Monitor network traffic, identify bottlenecks, and proactively address network issues.

Firewall Management & Configuration:

• Deploy and manage firewalls from leading manufacturers (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance.
• Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements.
• Troubleshoot and resolve firewall-related issues, ensuring proper network segmentation and security policies are in place.

Infrastructure Monitoring & Documentation:

• Monitor the health and performance of the network infrastructure, ensuring continuous uptime and reliability.
• Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions.
• Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained.
• Ensure network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices.

SD-WAN and Cloud Network Management:

• Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices.
• Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites.
• Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers (e.g., Meraki, Aruba).

Client Communication & Issue Resolution:

• Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction.
• Maintain a high standard of communication, ensuring clients are informed about ongoing issues, progress, and resolutions.

Training & Mentorship:

• Provide guidance and mentorship to junior support engineers and NOC team members.
• Assist in knowledge transfer and training for internal teams, ensuring consistent processes and quality service.

Required Skills and Qualifications:

• 9+ years of experience in network support, with level 3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment.
• Extensive experience with networking technologies including routing, switching, and firewall management (Fortinet, Palo Alto, WatchGuard).
• Hands-on experience with Juniper, HP Aruba, Cisco Meraki, Palo Alto, Fortinet, and WatchGuard firewalls and devices.
• Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices.
• Experience working with Azure and AWS network configurations is a plus.
• Proficient in network monitoring tools and diagnostic utilities.
• Ability to remotely manage and configure devices across a wide range of makes and models.
• Strong troubleshooting skills with the ability to work under pressure in a fast-paced environment.
• Excellent communication skills to interact with clients and document technical processes clearly and concisely.

Preferred Certifications:

• Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect, or similar certifications.
• SD-WAN certifications (e.g., Meraki SD-WAN, Fortinet SD-WAN).
• Azure Networking Associate or AWS Certified Advanced Networking certification is a plus.