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Ground Services Representative

3 weeks ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,50,000

Job Title: Airport Ground Staff

About the Job

This is a full-time hybrid role located in Nagpur, involving assisting passengers with check-in procedures, baggage handling, and boarding.

Key Responsibilities:
  • Assist passengers with check-in procedures, baggage handling, and boarding.
  • Provide information about flight schedules, delays, and airport services.
  • Ensure compliance with safety regulations.
  • Manage passenger inquiries and complaints.
  • Handle passenger data and manage check-in systems.
  • Work in a fast-paced environment and handle stress efficiently.
  • Be flexible to work in shifts, including nights, weekends, and holidays.
Required Skills and Qualifications
  • Excellent customer service and interpersonal skills.
  • Knowledge of airline operations and procedures.
  • Proficient in handling passenger data and managing check-in systems.
  • Strong problem-solving and conflict resolution skills.
  • Effective communication skills in English and local languages.
  • Basic IT and computer skills.
  • Prior experience in airport operations or customer service is a plus.
  • High school diploma or equivalent required, Bachelor's degree preferred.