
Travel Experience Specialist
3 days ago
We transform travel aspirations into unforgettable experiences by crafting bespoke journeys for our clients.
Key Responsibilities:- Sales & Client Engagement:
- Respond to inquiries with a consultative approach and prioritize customer satisfaction.
- Understand client preferences and suggest tailored travel solutions.
- Drive conversions through meaningful conversations and proactive follow-ups.
- Itinerary Planning & Customization:
- Design personalized travel packages aligned with customer interests, timelines, and budgets.
- Stay updated on trending destinations, seasonal offerings, and exclusive experiences.
- Utilize our proprietary itinerary builder system to deliver real-time itinerary options with maximum flexibility.
- Booking & Vendor Coordination:
- Handle end-to-end bookings including flights, accommodations, activities, and transfers.
- Liaise with trusted vendors, airlines, and hotel partners to secure competitive rates and ensure smooth operations.
- Customer Experience:
- Provide pre-trip guidance, on-trip assistance, and post-trip support with care and attention to detail.
- Proactively resolve issues, ensuring a seamless travel experience that leads to happy, loyal customers.
- Revenue Generation & Growth:
- Achieve and consistently exceed monthly sales goals through new client acquisition and repeat business.
- Cross-sell and upsell premium experiences that add value for customers and revenue for the company.
- Team Collaboration:
- Work closely with the product, marketing, and operations teams to build better processes, enhance offerings, and continuously improve customer delight.
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