Senior WhatsApp Customer Engagement Specialist
4 days ago
Company Overview
Gamut HR Solutions is a professional staffing agency based in Hyderabad, providing tailored HR solutions to clients. With a strong emphasis on customer satisfaction, the company strives to deliver quality services and build long-term relationships with clients and job seekers.
Job Description
We are seeking an experienced Senior WhatsApp Customer Engagement Specialist to join our team in Hyderabad. This full-time position requires a minimum of 1 year and a maximum of 3 years of work experience. The ideal candidate will have excellent communication skills, be adept at managing customer relationships through WhatsApp, and ensure high levels of customer satisfaction and engagement.
Key Responsibilities
- Managing customer interactions through WhatsApp to provide timely and effective communication.
- Maintaining detailed records of customer interactions and transactions.
- Identifying customer needs and providing appropriate solutions to enhance customer satisfaction.
- Collaborating with other departments to resolve complex issues and improve overall service quality.
- Monitoring and reporting on customer feedback and trends to make data-driven decisions.
- Ensuring compliance with company policies and procedures in all customer interactions.
Requirements and Qualifications
- Customer Relationship Management (Mandatory skill): Experience in managing customer interactions and maintaining effective communication.
- Attention to Detail (Mandatory skill): The ability to spot errors and ensure accuracy in all tasks.
- Communication Skills: Excellent verbal and written communication skills for interacting with customers and team members.
- Problem-Solving: Strong problem-solving skills to resolve customer issues promptly and effectively.
- Technical Aptitude: Ability to quickly learn and use various software tools required for customer relationship management.
- Multitasking: Proficiency in handling multiple tasks simultaneously without compromising on quality.
- Analytical Thinking: Competent in analyzing customer data and feedback to derive actionable insights.
- Adaptability: Flexibility in adapting to changing customer needs and evolving industry practices.
Compensation and Benefits
The estimated annual salary for this position is ₹540,000 - ₹720,000, depending on qualifications and experience. We also offer comprehensive benefits, including health insurance, paid time off, and opportunities for professional growth and development.
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