Technical Solutions Engineer for Payment Systems
2 days ago
At myGwork, we are an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a Technical Solutions Engineer for Payment Systems, you will be working with Amazon to build the most trusted, intuitive, and accessible payment experience on earth.
Our mission is to enable new and existing shoppers anywhere in the world to pay, on and off Amazon, using their preferred payment method that works in the ways in which they are accustomed. We delight our non-shopping customers such as Sellers, developers, and internal Amazon businesses with seamless, supported experiences. Our technology solutions are portable and expandable across businesses, services, and points of customer interaction, delivering top line growth through improved conversion, and free cash flow through lower direct costs and reducing operational overhead.
We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. You will have the opportunity to innovate to improve customer experience across the globe, with support for Payment methods choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.
Key Responsibilities- To troubleshoot, diagnose and fix production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
- Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
- 4+ years of non-internship professional software development experience.
- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience.
- 5+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience.
- Knowledge of systems engineering fundamentals (networking, storage, operating systems).
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby.
$120,000 - $180,000 per year, depending on experience.
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