Senior Merchandise Operations Manager

2 weeks ago


Bengaluru, Karnataka, India Flipkart Full time
About the Role

We are seeking an experienced Senior Merchandise Operations Manager to oversee the execution and analysis of our customer engagement strategies. In this role, you will be responsible for ensuring seamless customer experiences across various channels.

Key Responsibilities:

  • Oversee the implementation and optimization of customer engagement strategies across multiple channels, including push notifications, WhatsApp, SMS, RCS, and marketing automation platforms.
  • Analyze data to inform and improve customer communication strategies.
  • Collaborate with cross-functional teams to drive business growth through effective customer engagement.

About the Team

Our dedicated CRM team is passionate about fostering meaningful customer relationships through innovative communication strategies. We leverage data and marketing automation to deliver personalized experiences across multiple channels.

What You'll Need:

  • Proven experience in customer engagement strategy development and execution.
  • Strong analytical skills with ability to interpret data insights.
  • Excellent collaboration and communication skills.

Salary Estimate: ₹15,00,000 - ₹25,00,000 per annum (dependent on location and experience).



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