Senior Manager- Merchandising
4 weeks ago
Your Mission
- As a Senior Manager- Merchandising & Customer Experience, you will oversee the customer support team and collaborate with internal stakeholders to enhance consumer experience.
- You will lead the team in implementing processes and technology automations to efficiently scale up capacity in a hypergrowth environment.
- Develop strategies to improve overall KPIs related to customer service.
- Monitor customer satisfaction ratings and implement continuous improvement initiatives.
Eligibility Criteria and Functional Competencies Required
- MBA/PGDBM or equivalent certification from a Tier I Business School and/or a Bachelors' Degree from a Tier I college.
- Minimum 5 years of work experience in Customer Support/Customer Experience with 2+ years managing large teams.
- Six sigma certifications are preferred.
- E-commerce experience is an advantage.
- Strong written and verbal communication skills.
- Ability to collaborate across teams and possess strong interpersonal skills.
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