Optimizing Payment Experiences for Everyday Use-Cases as a Product Manager

2 weeks ago


Bengaluru, Karnataka, India myGwork Full time
Job Summary
myGwork, an inclusive employer and a member of the LGBTQ+ business community, is seeking a passionate Product Manager to lead initiatives aimed at optimizing the payment experience for everyday use-cases like Bills and Recharges, Travel, Movies, Stores, Entertainment, etc on Amazon Pay. The successful candidate will drive improvements in instrument selection, latency, and success rates to ensure a frictionless and reliable payment experience for millions of customers and merchants.

About the Role
The product manager for payment experience will be responsible for three large problems:
  1. Ensuring customers go through seamless payment experiences with minimal to zero latency on page load and instrument processing and 100% success rates.
  2. Enabling customers for faster decision making by driving right recommendations and rewards on payment instruments leveraging customer data and insights.
  3. Ensuring availability of instruments for registered customers and right instrument registration experience for new customers.
We are looking for a candidate who enjoys building customer-facing experiences at scale and can collaborate with a large group of business, product, and tech stakeholders to build the right customer experience. The successful candidate will analyze data to make continuous improvements to the product on a monthly basis, create quarterly and yearly roadmaps, and drive the product vision and strategy for all post-transaction touchpoints.

A Day in the Life
- Strategy Development: Develop and execute the product strategy to enhance payment experiences across various use-cases, focusing on instrument selection, transaction latency, and success rates.
- User Experience: Collaborate closely with UX/UI designers to create intuitive and seamless payment flows that enhance customer satisfaction and conversion rates.
- Feature Prioritization: Identify and prioritize features and enhancements based on customer feedback, competitive analysis, and business impact.
- Technical Coordination: Work closely with engineering teams to translate product requirements into technical specifications, ensure timely delivery of features, and address technical challenges.
- Data-Driven Insights: Utilize data analytics to monitor key performance metrics, identify opportunities for improvement, and drive optimization efforts.
- Stakeholder Management: Communicate product vision, roadmap, and progress to stakeholders across different teams and senior management.

Requirements
- 3+ years of product management experience
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- Ability to balance conflicting priorities dealing with ambiguity

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