Optimizing Payment Experiences for Everyday Use-Cases as a Product Manager
2 weeks ago
myGwork, an inclusive employer and a member of the LGBTQ+ business community, is seeking a passionate Product Manager to lead initiatives aimed at optimizing the payment experience for everyday use-cases like Bills and Recharges, Travel, Movies, Stores, Entertainment, etc on Amazon Pay. The successful candidate will drive improvements in instrument selection, latency, and success rates to ensure a frictionless and reliable payment experience for millions of customers and merchants.
About the Role
The product manager for payment experience will be responsible for three large problems:
- Ensuring customers go through seamless payment experiences with minimal to zero latency on page load and instrument processing and 100% success rates.
- Enabling customers for faster decision making by driving right recommendations and rewards on payment instruments leveraging customer data and insights.
- Ensuring availability of instruments for registered customers and right instrument registration experience for new customers.
A Day in the Life
- Strategy Development: Develop and execute the product strategy to enhance payment experiences across various use-cases, focusing on instrument selection, transaction latency, and success rates.
- User Experience: Collaborate closely with UX/UI designers to create intuitive and seamless payment flows that enhance customer satisfaction and conversion rates.
- Feature Prioritization: Identify and prioritize features and enhancements based on customer feedback, competitive analysis, and business impact.
- Technical Coordination: Work closely with engineering teams to translate product requirements into technical specifications, ensure timely delivery of features, and address technical challenges.
- Data-Driven Insights: Utilize data analytics to monitor key performance metrics, identify opportunities for improvement, and drive optimization efforts.
- Stakeholder Management: Communicate product vision, roadmap, and progress to stakeholders across different teams and senior management.
Requirements
- 3+ years of product management experience
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- Ability to balance conflicting priorities dealing with ambiguity
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