Leadership Role
4 weeks ago
Are you passionate about delivering exceptional customer payment experiences? We are seeking a seasoned Payments Experience Manager to join our Amazon Pay team in India.
About the RoleAs a Payments Experience Manager, you will be responsible for driving down the cost of service for Amazon Pay by identifying areas of improvement and implementing solutions that enhance the customer experience. You will work closely with cross-functional teams, including Business, Product, Customer Service, and Finance, to achieve this goal.
About Our Team:
- We are part of Amazon Pay, a global payments business that aims to be the most trusted, reliable, and ubiquitous payments system preferred by millions of customers and merchants.
- We process billions of dollars of payments securely via various payment mechanisms, including credit cards, convenience store payments, net-banking, cash on delivery, and electronic gift certificates.
The ideal candidate will have 5+ years of experience in program or project management, working cross-functionally with tech and non-tech teams. They will possess excellent analytical skills, with the ability to define program requirements using data and metrics to determine improvements.
Key Responsibilities:
- Partner with cross-functional teams to drive down the cost of service for Amazon Pay by identifying areas of improvement and implementing solutions.
- Lead the customer trustbuster program to identify crucial customer experience gaps through data analytics and contact mining.
- Work with business/products to define, plan, and prioritize projects that need to be implemented to reduce customer experience gaps.
About Us:
Amazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We value diversity and believe that everyone deserves equal opportunities, regardless of their background or identity.
Salary Range: ₹8,00,000 - ₹12,00,000 per annum (inclusive of additional benefits)
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