Global Customer Support Advocate

2 weeks ago


Nagpur Muzaffarnagar Mumbai, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Role Overview:

As a customer support specialist, you will provide timely assistance to international clients via live chat, ensuring their queries are resolved efficiently.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues promptly
  • Communicate effectively with clients via live chat, email, or phone
  • Maintain a positive and professional attitude in all interactions

Required Skills & Qualifications:

  • 12th Pass / Diploma / Graduate
  • Excellent written English skills
  • Comfortable with night shifts and rotational shifts
  • Basic computer knowledge

Perks & Benefits:

  • 5-day work week
  • Night shift allowance + Overtime pay
  • Free cab (night shifts)
  • Subsidized meals
  • Health & Life Insurance
  • PF, Gratuity, Parental Leave
  • Career growth opportunities
  • Performance incentives

Other Responsibilities:

  • Escalate complex customer issues via Chat/Email and Voice
  • Resolve customer complaints in a timely and efficient manner
  • Provide excellent customer service, exceeding expectations
  • Meet customer requirements, ensuring satisfaction with query resolutions
  • Good communication skill (Verbal & Written)
  • Computer Knowledge
  • Flexible environment (24/7)

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