Global Customer Advocate

2 days ago

Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

We are currently seeking a customer-focused professional to lead our international customer support operations. The ideal candidate will provide exceptional service to customers across different countries, ensuring high customer satisfaction by resolving queries, handling complaints, and delivering timely solutions in a professional manner.

Key Responsibilities:
  • Handle inbound and outbound customer communication via email and chat for international customers in English.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
  • Ensure compliance with international communication protocols, data privacy regulations, and company policies.

Requirements:

  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

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