Customer Success Advocate

2 weeks ago

Nagpur, Maharashtra, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Customer Support

We are seeking a highly skilled and enthusiastic Customer Support Representative to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role
  • Provide timely and effective support to customers through various channels, including email, phone calls, and live chat.
  • Upsell premium packages and add-on services to increase revenue and enhance customer satisfaction.
  • Educate customers about publishing services, such as cover design, marketing packages, and distribution options.
  • Gather insights from customers on their experience, identifying areas for improvement.
  • Share valuable customer feedback with internal teams to inform product improvements.
Requirements
  • Strong communication skills (verbal and written)
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous)
  • Customer-first mindset and genuine passion for helping customers succeed
  • Proactive attitude toward upselling and promoting high-value services
  • Ability to gather insights from customer interactions and report key findings
  • Willingness to learn and adapt in a fast-paced environment
Benefits

This is an excellent opportunity to work with a dynamic team, develop your skills, and contribute to the growth of our company. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The chance to work with a leading company in the industry

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