
Senior Process Improvement Specialist
13 hours ago
The Operations PMO is a key role in driving GBS Operational Excellence in the GCC region.
Key Responsibilities:
- Ops Excellence Governance: Develop and implement company Ops Excellence programs, identifying implementation ideas and executing existing plans.
- Project Management: Lead process improvements, implementing solutions using project management methodologies and training teams in PM best practices.
- Ops Routines: Drive shared communication meetings, battle of towers, and other ops routines to improve efficiency and effectiveness.
- Continuous Improvement: Participate in internal audits, benchmarking analysis, and NPS initiatives to drive growth and innovation.
Requirements:
- Bachelor's or Master's degree in economics, business administration, engineering, or relevant functional background.
- 3-5 years of experience in leading operations, projects, and continuous improvement programs.
- Expert-level MS Excel, Word, and advanced PowerPoint skills.
This role requires a strong analytical mind, excellent presentation skills, and the ability to collaborate across departments to drive data-driven decision making and operations excellence. The ideal candidate will have a passion for improving processes and driving results through innovative solutions.
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