
Account Operations Assistant
1 day ago
Job Role:
We are looking for a highly motivated Account Operations Assistant to join our customer onboarding and account servicing team. As an Account Operations Assistant, you will work closely with internal teams and external clients to ensure seamless delivery and operations.
- Assist in onboarding new clients onto our platform.
- Act as a point of contact for operational queries from clients.
- Coordinate with internal departments (tech, sales, field ops) for issue resolution and project execution.
- Monitor usage, engagement, and adoption metrics post onboarding.
- Help in documentation, client reporting, and data management tasks.
- Support senior account managers in day-to-day client servicing and escalation handling.
Key Requirements:
- Graduate or final-year student in any discipline (Operations/Business background preferred).
- Comfortable with field visits to residential areas.
- Strong communication and problem-solving skills.
- Proficiency in MS Excel, Google Sheets, and documentation tools.
- Willingness to learn and adapt quickly in a fast-paced environment.
Benefits:
- Opportunity to work with a dynamic team.
- Chance to develop skills in account operations and customer service.
- Competitive compensation package.
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