Senior Omni-Channel Experience Leader

2 weeks ago

Gurugram Delhi, India beBeeOmnichannel Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Key Responsibilities

Our ideal candidate will oversee the integration of digital and physical channels, creating a unified approach to inventory, pricing, marketing, and customer engagement.

  • Drive growth across multiple sales channels and integrate digital and physical experiences in a large-scale retail environment.
  • Develop and execute strategies to grow online sales, including optimizing the e-commerce platform, improving digital marketing efforts, and enhancing the customer journey.
  • Work closely with retail operations teams to align physical store strategies with digital initiatives, ensuring consistency in product offerings, promotions, and brand messaging.
  • Leverage data and analytics to understand customer behavior, track performance, and refine omni-channel strategies.
Required Skills and Qualifications

To succeed in this role, you must possess:

  • Bachelor's degree in Business, Marketing, Digital Commerce, or a related field. MBA or advanced degree preferred.
  • 10+ years of experience in e-commerce, digital marketing, retail, or related fields, with at least 5 years in a senior leadership position overseeing omni-channel operations.
  • Demonstrated ability to drive growth across multiple sales channels and integrate digital and physical experiences in a large-scale retail environment.
  • Strong leadership and team management experience, with the ability to motivate, mentor, and build high-performing teams.
  • Proficiency in using data analytics, customer insights, and performance metrics to inform decisions and optimize omni-channel strategies.
Preferred Skills

While not required, we prefer candidates with experience in managing large-scale digital transformation projects or omni-channel initiatives.

  • Head of Omni-Channel Commerce

    1 week ago

    Gurgaon / Gurugram, Delhi, India beBeeCommerce Full time

    Senior Commerce DirectorWe are seeking an experienced and innovative Senior Commerce Director to lead our multi-channel commerce strategy.Responsibilities:Strategic Leadership: Develop and execute a comprehensive omni-commerce strategy, ensuring seamless alignment between online and offline channels, with a focus on enhancing customer experiences and driving...

  • Vice President

    4 days ago

    Gurugram, Delhi, India V2 Retail Full time

    Job Description Responsibilities: - Strategic Vision: Define and drive the omni-commerce strategy, ensuring alignment between online and offline channels, with a focus on enhancing customer experiences and driving revenue growth. - Customer-Centric Approach: Lead efforts to understand and anticipate customer needs across all touchpoints (website, mobile...

  • Vice President

    2 weeks ago

    Gurugram, Delhi, India V2 Retail Full time

    Job DescriptionResponsibilities:- Strategic Vision: Define and drive the omni-commerce strategy, ensuring alignment between online and offline channels, with a focus on enhancing customer experiences and driving revenue growth.- Customer-Centric Approach: Lead efforts to understand and anticipate customer needs across all touchpoints (website, mobile apps,...

  • Salesforce Omni studio Technical Lead

    4 hours ago

    Delhi, India Tata Consultancy Services Full time

    Salesforce Omni studio Technical LeadDesired Experience Range: 10 - 14 yearsLocation of Requirement: Delhi, Pune, HyderabadMust-Have:Minimum of 4+ Years of experience in FSC(or any enterprise SaaS product) including the configuration of the Salesforce FSC PlatformSalesforce Financial Services Cloud Super badge or Financial Services Cloud Accredited...

  • Team leader in bpo

    1 week ago

    Delhi, Delhi, India Cogent E Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionCogent E Services is an end-to-end Customer Experience (CX) solutions provider offering omni-channel solutions across various customer interaction touch-points. They provide services in customer sales and support through voice and non-voice channels, back office solutions, transformative services, and digital marketing. With a presence in...

  • Salesforce Omni studio Technical Lead

    6 days ago

    Delhi, Hyderabad, NCR, Pune, India Tata Consultancy Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Salesforce Omni studio Technical LeadDesired Experience Range: yearsLocation of Requirement: Delhi, Pune, HyderabadMust-Have:Minimum of 4+ Years of experience in FSC(or any enterprise SaaS product) including the configuration of the Salesforce FSC PlatformSalesforce Financial Services Cloud Super badge or Financial Services Cloud Accredited Professional...

  • Strategic Customer Experience Architect

    2 weeks ago

    Delhi, Delhi, India beBeeCustomerExperience Full time US$ 1,40,000 - US$ 1,90,000

    About the RoleAs a customer experience architect, you will be responsible for designing and overseeing large-scale solutions to drive business outcomes.You will engage with clients at a strategic level, translating business requirements into scalable and secure architectures that meet their evolving needs.This role demands a deep understanding of...

  • Senior Specialist Retail Design EM

    1 day ago

    Gurugram, India adidas Full time

    EM SENIOR SPECIALIST RETAIL DESIGN – P1Area: Store Development Department: Design Direct Reporting Line: Manager Store Development EM Dotted reporting line: N/A Subsidiary/country: Emerging Markets Location:Gurgaon, IndiaGSMS Grade:P1Number of Personnel Managed: N/A Purpose & Overall Relevance For The OrganizationThe Architect provides quality and timely...

  • Director of Digital Transformation

    2 weeks ago

    Delhi, Gurgaon / Gurugram, India beBeeOmnichannel Full time ₹ 5,00,000 - ₹ 8,00,000

    Job DescriptionThe ideal candidate will have a proven track record of driving growth across multiple sales channels and integrating digital and physical experiences in a large-scale retail environment.Key responsibilities include:Strategic Vision: Define and drive the omni-commerce strategy, ensuring alignment between online and offline channels, with a...

  • Senior performance marketing- d2c

    4 days ago

    New Delhi, India Wesolveforyou Full time

    We Solve For You is a dynamic team of strategy-driven professionals dedicated to helping businesses achieve exponential sales growth. Through our Omni Channel approach, we diversify online and offline channels, optimize sales strategies, and position products effectively for target customers. Our services encompass brand presence enhancement, sales boost via...