Policy Administration Specialist

23 hours ago


Kozhikode, Kerala, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000

As a vital team member, the Operations Associate plays a key role in ensuring the seamless operation of policy servicing.

The successful candidate will be responsible for guaranteeing that all aspects of policy administration run smoothly and efficiently.

Key Responsibilities:

  • Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates with high precision.
  • Efficiently handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records in administration systems according to standard operating procedures with attention to detail.
  • Collaborate with internal teams and external partners to resolve discrepancies and ensure exceptional service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing with a focus on resolution.
  • Ensure service levels and turnaround times are met according to strict SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
  • Participate in process improvement initiatives and provide constructive feedback for automation opportunities.

Requirements:

  • Graduation in any stream, with Commerce Graduate preferred.
  • 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for work product.
  • Experience in a professional/office related environment that required regular scheduled shifts.
  • Experience using a computer with Windows PC applications that required keyboard navigation and learning new software tools.
  • Effective English business communication skills required for client exchange.
  • Ability to solve basic mathematical problems.
  • Must have basic Email/Letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
  • Life Insurance domain knowledge is essential (preferably Annuities).

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