
Client Relationship Manager
2 days ago
Optimizing Client Relationships
Job OverviewThis role requires a skilled professional to manage client expectations, understand their needs, and deliver solutions that meet their objectives.
- Act as primary point of contact for clients and build strong, lasting relationships.
- Understand client needs and objectives and liaise closely with internal teams to deliver successful events.
- Coordinate with various departments to ensure all client requirements are met.
- Manage client expectations, offering solutions and alternatives where necessary.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Prepare regular reports on account status and conduct post-event evaluations.
- Identify opportunities for growth within existing client accounts.
- Handle client concerns and resolve issues to maintain high levels of customer satisfaction.
- Stay updated on industry trends and provide insights to clients and the team.
Requirements:
- Minimum 3 to 5 years of experience in client servicing, preferably in the event management industry.
- Bachelor's degree in Business Administration, Marketing, Hospitality, or related field.
- Proven track record of managing and growing client relationships.
- Exceptional communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Proficient in Microsoft Office and CRM software.
- Must be based in Mumbai.
A competitive salary package, dynamic work environment, opportunities for professional development and career growth, and exposure to challenging projects.
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